Privacy policy

Privacy Policy – Elystrix

1. Our Data Protection Commitment

At Elystrix, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website (https://elystrix.com/) and services. We adhere to applicable data protection laws and regulations, including those governing e-commerce and consumer privacy, to ensure your data is handled responsibly and transparently.

2. Data Collection & Usage

We collect personal data only when necessary to provide our services, process your orders, and improve your shopping experience. The types of data we may collect include:

Information You Provide to Us

  • Account & Order Data: Name, shipping/billing address, email address, phone number, payment details (processed securely via third-party payment providers), and order history.
  • Customer Support Data: Information you share when contacting our support team (e.g., inquiries, feedback, return requests).
  • Marketing Preferences: Your choices to receive promotional emails, newsletters, or product updates (you may opt out at any time).

Automatically Collected Data

  • Usage Data: Website browsing behavior (e.g., pages visited, products viewed, time spent on site), device information (e.g., IP address, browser type, operating system), and referral sources.
  • Cookies & Tracking Technologies: We use cookies and similar tools to enhance your user experience, remember your preferences, and analyze website traffic. For more details, please review our Cookie Policy (link to your dedicated Cookie Policy page).

How We Use Your Data

  • To process and fulfill your orders (including shipping, payment, and returns).
  • To communicate with you about your orders, account updates, and customer service inquiries.
  • To send you marketing communications (only if you have opted in).
  • To improve our website, products, and services based on user behavior and feedback.
  • To comply with legal obligations, prevent fraud, and protect the security of our website and users.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit consent. We may share your data only in the following limited circumstances:

  • Service Providers: With trusted third-party partners who assist us in operating our business (e.g., payment processors, shipping carriers, website hosting services, email marketing platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: When required by law, court order, or government request, or to protect our legal rights, safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes encryption of sensitive data, secure server storage, regular security audits, and limited access to personal data. While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request to update or correct inaccurate or incomplete data.
  • Deletion: Request to delete your personal data (subject to legal exceptions).
  • Restriction: Request to restrict the processing of your data.
  • Data Portability: Request to receive your data in a machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time (via the “unsubscribe” link in emails or your account settings).

To exercise these rights, please contact us at cs@elystrix.com.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and personalize content.

Types of Cookies We Use

  • Necessary Cookies: Essential for basic website functionality (e.g., shopping cart, login).
  • Analytics Cookies: To track website usage and improve performance.
  • Marketing Cookies: To deliver personalized ads and promotions (if you have opted in).

You can manage or disable cookies through your browser settings. For full details, please review our Cookie Policy (replace with your actual Cookie Policy URL).

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our website after the effective date of the updated policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: